Help Desk
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How do I provide my IP/Mac address to the tech department?
Occasionally you might be asked to send the tech department information about your device, including its network connection. You maybe asked to provide your MAC address or the IP address. Follow these steps to find and provide that information. On a Mac On your Mac device, hold down the option key on the keyboard (on the bottom row), while clicking the wifi icon in the top menu bar. Take a screenshot of the full menu that appears. To take a screenshot, use the Command+Shift+4 shortcut, and click and drag from the top left corner of the area to the bottom right. A screenshot will be saved to your desktop. Send that screenshot to the tech team. On a PC Open the command prompt.Right-click on the Start button and select Command Prompt from the menu. Type in ipconfig /all and press Enter.This willdisplay your network configuration Find your adapter's physical address.Scroll down to your network adapter and look for the values next to "Physical Address," which is your MAC address. Take a screenshot of this window. Use Windows Key+PrtScn to save a image of the screen. Send that screenshot to the Tech Team. On a iOS device Tap Settings Tap General Tap About Take a Screenshot of this screen. To take a screenshot, press and hold power + home button, or power plus the volume button. Send that screenshot to the tech team. On an AppleTV On an AppleTV, go to Settings, About, and take a photo of the screen, which will show your IP and WiFi Address (Mac Address). Send that photo to the tech team On an Android device Press the Menu key and select Settings. Select Wireless & networks or About Device. Select Wi-Fi Settings or Hardware Info. Press the Menu key again and choose Advanced. Your device's wireless adapter's MAC address should be visible here. Take a screenshot of this screen, and send the screenshot to the tech team.
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How do I submit a help ticket?
You can submit your requests by sending an email to the following address and your request will be created: help@meadowbrook-ma.org
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How do I request access to our Password Manager (1Password)?
1Password is the Password Manger we recommend and offer licenses to faculty. Request access via a help ticket Send a help ticket from your meadowbrook-ma.org account to help@meadowbrook-ma.org requesting a license. Follow the sign up instructions You will receive instructions on how to sign up under our business account. Complete those steps to begin using your 1Password account. Additional Support If you would like to create a shared password Vault to use with a team, please reach out to the help desk. Other support can be found here: https://support.1password.com/
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How do I check the status of a tool we use?
Occasionally tools we use can have service outages, maintenance windows or other issues that impact your ability to use them. Use the following status pages to determine if a service issue is impacting you. If you are having a problem and there's not a service issue, please submit a help ticket by emailing help@meadowbrook-ma.org. Meadowbrook Hosted Tools The status of Meadowbrook Tools, such as the Library database, MyBackPack, SchoolPass, Meadowbrook's Website, MyPassword and Senior Anywhere can be found here. Google Suite for Education You can check the status of Google Suite for Education here. Schoology You can check the status of Schoology here. SeeSaw You can check the status of SeeSaw here. Zoom You can check the status of Zoom here. Slack You can check the status of Slack here. Checking if it's down for everyone or just you You can check if an issue is only happening for you, or if it's down for everyone at the site https://downforeveryoneorjustme.com/ Enter the url and see if the site seems down for others as well.